Monitoring & Maintenance
Save time. Boost efficiency. Take control.
Key values of Monitoring & Maintenance for:
Cut your cost during warranty time by being always able to get automated diagnosis the light control system and by being able to remotely and securely access any installation
Get more productive by digitising and automating alert, notification and recommendation process
Tenant & Building Owner
Get the peace of mind your investment into a smart light control system pays off
24/7 multi-site monitoring
A secure, server-less and modern solution that let’s you see how all your connected sites are working. Accessible from anywhere. At anytime
Easy access to information and dashboard
No local programs to install. Access your sites through any device – PC, Mac, smart device. Immediately see what needs to be done with an intuitive dashboard
Receive real-time alerts for any malfunctions and incidents in your lighting control system. Prioritised by how critical they are to help you plan your work
Fast and easy resolution with auto recommendations
Each alert is accompanied by a specific recommendation on how to further diagnose or potentially resolve the issue
Notifications with severity level
Subscribe to receive notifications via email for each site and each severity level, to help you react fast
Log histories for deeper analysis
A history of system events lets you dig into issues when needed
Access via VPN
Access capability for maintenance teams to centralise support over several sites at once
Alerts from sites can be integrated into other building system and services through well documented APIs
See where the issues are
Instantly get a floorplan view of issues in the building, colour coded by severity level. You can see whether they are concentrated, and where the most critical ones are
Save time and money on emergency lighting tests
Emailed DALI emergency reports save you time and money by completing emergency lighting tests with a click of a button
How does it work?
Whether you are installing or managing a lighting control system, or own or rent a building, our monitoring & maintenance service offers:
• Cost savings throughout the warranty period and beyond
• Efficiency of a digital service with notifications and recommendations
• Future proof intelligent lighting control system that adapts to your usage and needs
Better insight at your fingertips
Keep your new installation in peak working order.
When you sign up for Remote Monitoring Maintenance on
a new control system:
• See how it’s performing, day and night
• Know if something ever goes wrong
• Be guided by expert advice
• Save on needless visits.
Is it safe to connect your site?
From collection to storage, all your data is fully encrypted.
Cloud Gateway runs entirely on its own hardware, complete with an independent firewall.
Only authorised and authenticated users can gain entry.
And while we provide the service, it’s your data. You own it.
Upgrading? Make the best even better.
You’ve invested in world-class lighting controls. You want to keep them in first-class condition.
Even older lighting systems will benefit from upgrades.
You’ll have access to system information 24/7. So you’ll know
if something ever goes wrong.
Making it easy to deal with all the most common issues.
And cutting down the need for callout journeys.
« C’est formidable de travailler avec un fabricant qui comprend notre marché et qui est également capable de fournir un support à long terme pour notre service de maintenance. »
« Qu’il s’agisse du support fourni pendant la phase de conception, d’exécution ou même de commercialisation, nous pouvons toujours compter sur Helvar. »
« Le service client d’Helvar est sans égal. »